FAQ

If you live on the Gold Coast/ Tamborine Mountain Area.

Are you eligible for a free hearing instrument through the Australian Government Hearing Services Program?

You are eligible if you are an Australian citizen or a permanent resident and if you meet the eligibility criteria. We provide services to eligible pensioners and most war veterans/DVA card holders. Click here for more information.    Call us for an appointment at one of our clinics, we will guide you through checking your eligibility.

Does it take long to adjust to a hearing instrument? 

This will vary from person to person because everyone is different. It takes some time to adjust to listening, and to hearing everything louder. Hearing instruments amplify sounds. Following a conversation in a noisy place can be very difficult but with practice, listening can become an enjoyable experience again.

What are the signs of hearing loss? 

Loss of hearing is often a gradual process. Hearing loss is invisible and more common than people think. Some of the early warning signs of hearing loss are:

  • Difficulty hearing high-pitched sounds, such as the voices of women and children
  • Difficulty hearing at public gatherings and events
  • Difficulty understanding conversations within a group of people, or on the telephone
  • Constantly turning up the volume of the TV

Will a hearing instrument restore my hearing to normal? 

Hearing instruments benefit many people. However, no hearing instrument can restore your hearing back to normal. The benefits depend on the severity of your hearing loss.

What is an audiogram? 

An audiogram is used to display the results of a hearing test. The softest sounds you can hear are your hearing thresholds and these are marked on an audiogram. Hearing tests can tell you the type and degree of hearing loss you may have.

Will I become dependent on a hearing device? 

A hearing device will help you communicate better and enjoy life more. Many people wonder how they ever managed without it. There is no need to be concerned about becoming dependent.

Do I take out my hearing instruments to go to bed or to have a shower? 

As most hearing instruments are not water proof you will have to take them out to have a shower, or if you’re at the beach or in a pool. Some of the newer hearing instruments have water resistant coatings which can resist sweat, moisture and humidity. In regards to sleeping with your hearing instruments it is recommended that you do not sleep with them as it may hurt your ear.

If my hearing instruments get wet, what do I do?

If your hearing instruments get wet open the battery door, remove the battery and place the instrument(s) in an open air place. Do not place in the microwave to dry.

Do I need to open the battery door when I am not using my hearing instrument?

It depends on the instrument. If your hearing instrument does not have a volume control the only way to turn it off is by opening the battery door. If your hearing instrument does have a volume control you can just turn the volume control all the way back, the little dots will match and that means the instruments are off, but if you still want to open the battery door there is no problem.